1sbet Privacy Policy
Your personal information is stored with us at the highest level of security. Learn how 1sbet collects, uses, and protects your information.
1. Introduction
Please read this privacy policy carefully — it contains important information about your rights and our responsibilities.
1sbet (we, our, or platform) is an online betting and casino service provider. We deliver various gaming services to our users through the website https://1sbet.cam.
This privacy policy (policy) describes what personal information we collect, how that information is used, with whom it may be shared, and how we keep it secure. This policy applies when you visit our website, register an account, use our services, or contact us.
By using our platform, you are considered to have given your consent to the terms described in this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
2. What Information We Collect
1sbet collects information through various means, which may be either directly provided by you or automatically gathered.
2.1 Information Provided Directly
When you create an account or contact us, the following information may be collected:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket, Upay number)
- Government-issued identity document details (where applicable)
- Residential address
2.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and time of visit
- Referral source (where you came from before arriving at our website)
- Data collected through cookies and similar tracking technologies
- Gaming activity logs and transaction history
2.3 Information Received from Third Parties
In some cases, information may be received through payment processing partners or identity verification services. This information is used solely for the purpose of securing your account and preventing fraud.
3. How We Use Your Information
Collected information is used only for specific and legitimate purposes.
Service Operation and Improvement
- Ensuring account registration and management
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
- Personalising the gaming experience
- Identifying and resolving technical issues on the platform
- Strengthening security measures and preventing fraud
Communication and Support
- Providing customer service via 24/7 live chat and email
- Sending important account-related notifications
- Informing you about new promotions and offers (subject to your consent)
- Sending notices about changes to terms
Legal and Regulatory Obligations
- Age verification and identity confirmation
- Complying with Anti-Money Laundering rules
- Enforcing responsible gaming guidelines
- Following applicable legal requirements
4. Information Sharing and Disclosure
1sbet does not sell or rent your personal information to third parties.
Partner Service Providers
Limited information may be shared with specific trusted partners as needed to operate our services, such as:
- Payment processing organisations (bKash, Nagad, Rocket, Upay)
- Identity verification services
- Cybersecurity and technical support providers
- Game software suppliers (only relevant technical information)
These partners are given access only to the information necessary to carry out their specific tasks and are bound to comply with our privacy standards.
Legal Obligations
If disclosure of information is required in response to a legal claim, court order, or regulatory authority request, information may be shared with the relevant authority. In such cases, you will be notified in advance as far as possible, unless there is a legal barrier to doing so.
Business Transfer
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such an event, we will provide you with advance notice and the new operator will also be bound to follow a policy consistent with this one.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience.
Types of Cookies
- Essential Cookies: Necessary for the basic functionality of the website and help maintain login sessions.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help improve the service by analysing how users interact with the website.
- Security Cookies: Play a role in fraud detection and account protection.
Cookie Controls
You can reject or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important website functionality and it may not be possible to maintain login sessions.
6. Information Security Measures
The security of your information is our top priority.
Technical Security
1sbet uses industry-standard security technologies to keep your personal information safe:
- SSL Encryption: All data transfers between you and our servers are encrypted.
- Secure Payment Gateway: All financial transactions are processed through secure channels.
- Firewall Protection: A multi-layered firewall system to prevent unauthorised access.
- Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities.
Organisational Security
Only authorised staff have access to your personal information and they are required to work under strict confidentiality agreements. All our staff receive regular training on data protection.
Response to Data Breaches
If a data breach occurs and it is likely to have a significant impact on your rights, we will notify you as quickly as possible and take the necessary remedial steps.
7. Data Retention Period
How long we retain your information depends on the type and purpose of the data.
1sbet retains personal information only for as long as necessary:
- Active Account Information: Retained for as long as the account remains active.
- Transaction Records: Retained for a specified period in accordance with financial regulatory obligations.
- Communication Logs: Support-related communications are retained for a limited period.
- After Account Closure: The minimum information required to meet legal obligations may be retained for a defined period.
After the specified period, information is securely deleted or anonymised.
8. Your Rights
You have the following rights regarding your personal information.
Right of Access and Correction
You may at any time request to view the personal information we hold about you and, if needed, ask for it to be corrected. Many details can be updated directly through account settings. For other matters, please contact our support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a defined period.
Right to Object to Processing
You may object to our processing of your information, particularly where it is used for marketing purposes. Contact us to opt out of promotional communications.
Right to Data Portability
Where applicable, you may request your personal information in a structured, machine-readable format.
9. Protection of Minors
1sbet is strictly opposed to minors using the service. This platform operates for users aged 21 and above only.
We do not knowingly collect or process the personal information of any minor. If we confirm that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If you suspect that an account belongs to a minor, please contact us at [email protected].
10. International Data Transfers
Due to our infrastructure and partner services, your information may be processed outside Bangladesh. In such cases, we ensure that adequate safeguards are in place for international data transfers and that the privacy of your information is properly protected.
For data transfers, we follow applicable international data protection standards and all third-party partners are contractually bound to comply with those standards.
11. Changes to This Policy
1sbet may update this privacy policy from time to time. For any significant changes, we will:
- Post a clear notice on the website
- Send a notification email to registered users
- Update the "Effective Date" on this page
If you continue using the platform after changes are made, you will be considered to have given your consent to the new policy. We therefore recommend checking this page regularly.
12. Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us.
For any privacy-related matters, to exercise your rights, or to submit a complaint, contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
- Website: https://1sbet.cam
We will try to respond as quickly as possible after receiving your request. Complex requests may take a bit more time, but we will keep you informed.